Outsourced HR – PPC2025-10-03T12:48:34+01:00

Outsourced HR Services

Outsourced HR that drives growth whilst saving time and money.

Outsourced HR Services

Outsourced HR Solutions for businesses without full-time HR resource.

Is managing HR a time consuming and stressful distraction?

Our outsourced HR services aim to offload the stress and time that comes with HR related issues so that you can focus on doing what you do best without the need to hire a HR manager or internal HR team. As a specialist HR consultancy, our team includes CIPD qualified HR consultants who act as an extension of your team.

Supporting businesses in a variety of sectors, including professional services, marketing agencies, SaaS and technology, hospitality, construction, and many more, our HR consultants advise on a range of HR matters, saving business leaders time, money and stress.

Book a free HR consultation

Want to learn more about how HR consultancy can support your businesses growth plans?

Services

Services - Recruitment

People Operations

We handle essential HR tasks including onboarding , holiday tracking, and employee records. Our team manages routine staff queries and documentation, ensuring smooth day-to-day operations so you can focus on running your business instead of paperwork.

Recruitment Team

Compliance

Stay compliant with constantly changing employment laws. We provide expert guidance on contracts, policies, and procedures, updating documentation automatically when legislation is changed. Protecting your business from costly penalties.

Recruitment Team

HR Advice

Our HR specialists offer practical, on-demand advice for handling employee issues such as grievances, disciplinary matters, and redundancies. We help you navigate difficult conversations and maintain fairness, reducing risks whilst having a commercial focus.

HR Director Sian Whelan and Recruitment Director Siobhan Collyer sat on a blue sofa both wearing business wear. Siobhan is looking at an Apple Macbook whilst Sian has a notebook.

HR Systems

We provide and manage modern HR systems that simplify employee data, performance, and absence tracking. Smart automations and dashboards, give you clear insights while reducing admin time, enabling faster, data-driven business decisions.

HR support people

Employment Law Updates

We keep your business informed of the latest employment legislation, from statutory changes to new compliance requirements. Our proactive updates and practical guidance help you stay protected, avoid costly mistakes, and ensuring legal compliance.

Norton Loxley Management Team

Dedicated HR Specialist

Gain direct access to a named HR expert who understands your business inside out. Your specialist provides consistent support, tailored advice, and practical solutions, acting as an extension of your team for all people-related matters.

What it’s like working with us

Norton Loxley have been brilliant! I have really appreciated the support of Sian, Siobhan and Sophie! I really look forward to continuing to work with the Norton Loxley Team.

Managing Partner,
Vermeylen Law

The team at Norton Loxley are proactive, helpful and focused on delivering results. They helped us to recruit and provided invaluable expertise when the recruitment market was very challenging.

Managing Director,

DTW PR & Marketing Agency

I’ve been working with Sian and the team at Norton Loxley for some time now and have found them to be a highly professional and reliable firm. I have no hesitation in recommending them.

Managing Partner,

Roche Legal

Retained HR Services

HR Essentials

Your own dedicated HR professional, who knows and understands your business as though they were in-house.

It’s difficult to keep on top of compliance, particularly when it feels like the goal posts are always changing.

We will conduct an initial compliance audit, to help you understand whether you meet the basic requirements and what improvements may need to be made.

– up to 15 policies. Additional costs for more policies

– x1 contract template, additional charges for contract variation

Regular advice on employment law updates, as changes are made. 

– A suite of HR templates

Your dedicated HR professional will provide advice on a range of matters including; family leave, sickness absence, flexible working, probation reviews, short service dismissal, disciplinary, grievance, investigations, performance management.

** Please note that if you require us to manage the casework of the above, rather than provide the advice for you to undertake the process, this will be an additional project cost.

From £329 per month

** Please note that this is based on an estimated maximum usage of 6 hours of advice per quarter.

HR Core

Your own dedicated HR professional, who knows and understands your business as though they were in-house.

It’s difficult to keep on top of compliance, particularly when it feels like the goal posts are always changing.

We will conduct an initial compliance audit, to help you understand whether you meet the basic requirements and what improvements may need to be made.

Up to 15 policies. Additional costs for more policies

x1 contract template, additional charges for contract variation

A suite of HR templates

Regular advice on employment law updates, as changes are made. 

Your dedicated HR professional will provide advice on a range of matters including; family leave, sickness absence, flexible working, probation reviews, short service dismissal, disciplinary, grievance, investigations, performance management.

** Please note that if you require us to manage the casework of the above, rather than provide the advice for you to undertake the process, this will be an additional project cost.

– Onboarding (offer letter, contract, references, HR system set up, right to work check, offer pack)
– Offboarding (resignation acceptance, exit interview arranged, HR system update, holiday calculation)
– Probation reminders/scheduling
– HR system management
– Payroll updates
– Pay increase/contract change letters
– Breathe set-up and management
– Annual leave audits

– Designed specifically for SME’s
– Including the implementation and set-up

From £750 per month

** Please note that this is based on an estimated usage for a head of up to 10 employees and 15 hours per quarter of advice and people operations.

HR Department

Your own dedicated HR Team, who knows and understands your business as though they were in-house.

Together they have the expertise to manage every aspect of HR from onboarding to strategic growth planning.

– Engagement survey SLT report & recommendation
– Engagement survey Team report and overview

– Starters, leavers, sickness/absense

From £POA per month

Ethos & Values

Transparent & Fair Pricing

Our retained HR support keeps things simple, predictable, and cost-effective for everyday people matters. For more complex or unpredictable needs, such as employee relations cases, redundancy projects, or pay and benefits reviews, we offer support separately.

This ensures complete transparency, meaning you only pay for the support you need, when you need it. No inflated retainers. No hidden costs. Just flexible, expert input that’s scaled to the situation..

Additional Services

Employee Engagement Surveys2025-09-03T15:31:41+01:00

Employee engagement surveys are a structured way to measure how your people feel about working in your organisation, from motivation and wellbeing to communication, leadership, and culture.

They go beyond job satisfaction by uncovering what drives your employees’ commitment and performance, and where improvements are needed. Done well, surveys provide the insights you need to make informed decisions and create a workplace where people feel valued, supported, and connected.

Organisation Design2025-09-03T15:31:46+01:00

Organisation design (OD) is the process of aligning your structure, roles, and ways of working with your business strategy. It ensures you have the right people, in the right roles, working in the right way to deliver your goals.

An organisation design project is not just about drawing a new structure chart, it’s a holistic review of how your business operates, considering strategy, culture, decision-making, accountability, and capacity. The aim is to create a model that supports both current performance and future growth.

Line Manager Training Workshops2025-09-03T15:31:52+01:00

Line managers play a critical role in shaping the day-to-day employee experience. They are often the first point of contact for performance, wellbeing, and development conversations, yet many managers are promoted into these roles without formal people management training.

Our Line Manager Training Workshops are designed to equip managers with the skills, confidence, and practical tools they need to lead teams effectively. Delivered by experienced People Partners, the workshops are tailored to your business context and focus on real-world application.

Retention Projects2025-09-03T15:31:57+01:00

Retention projects are focused, strategic initiatives designed to help your business understand why employees leave, strengthen engagement, and build a culture where people want to stay. For SMEs, employee turnover can be particularly costly and disruptive, impacting knowledge, client relationships, and team morale.

A retention project provides a structured approach to diagnosing challenges and implementing targeted solutions, helping you reduce attrition and improve the overall employee experience.

Pay and Benefits Review2025-09-03T15:32:02+01:00

Your pay and benefits framework is more than just a cost to the business, it’s a vital tool for attracting, motivating, and retaining the right people. A pay and benefits review takes a structured, objective look at how your organisation rewards its employees, assessing fairness, competitiveness, and alignment with business goals.

One of our People Partners will work with you to review your current approach, benchmark against market data, and recommend a strategy that supports both your people and your business performance.

People Plan & Strategy Development2025-09-03T15:32:07+01:00

A People Plan (or People Strategy) is a practical, forward-looking roadmap that connects your business objectives with the needs, capabilities, and wellbeing of your team. It ensures that as your business grows and evolves, your people practices evolve alongside it, supporting sustainable performance, engagement, and retention.

Rather than being a static HR document, a People Plan is a consultative and collaborative process. One of our experienced People Partners works closely with you to understand your business priorities, challenges, and ambitions, and then designs a people strategy that ensures your team is positioned to deliver on those goals.

Contract Consultations2025-09-03T15:32:12+01:00

Employment contracts are the foundation of the employer–employee relationship. They set out the rights, responsibilities, and expectations for both parties and form a critical part of compliance with UK employment law.

Our contract consultation service ensures that your contracts are not only legally compliant, but also aligned with your business needs. Whether you are issuing contracts for new hires, updating existing terms, or managing changes across your workforce, we provide expert guidance to make the process clear, fair, and compliant.

Redundancy2025-09-03T15:32:17+01:00

Redundancy is one of the most sensitive and complex processes an employer may need to navigate. It involves more than simply reducing headcount , it requires careful planning, legal compliance, and empathetic communication to protect both the business and its people.

Our redundancy management service provides end-to-end support for organisations needing to restructure, streamline operations, or adapt to changing business needs. We ensure the process is handled fairly, lawfully, and with respect for all individuals affected.

Book a free HR Consultation

Want to learn more about how outsourcing HR can support your businesses growth plans?

Book a free HR consultation

Want to learn more about how outsourcing HR can support your businesses growth plans?

MEET THE TEAM

Worried about employment issues?

Outsourced HR services for growing businesses, who need the reassurance that they are protected against the risks of employment.

HR Advice

HR Administration

Contracts, Handbooks & Documentation

Outsourced HR Team

Onboarding

Disciplinaries & Grievances

Employer Branding

Time-Saving HR System

Free HR Consultation

FAQ’s

Employee Relations Case Management2025-09-03T15:32:29+01:00

Employee Relations (ER) case management refers to the management of individual, often sensitive, employee issues that require formal HR processes. These cases usually involve conflict, performance, conduct, or workplace challenges that, if not handled properly, can pose legal, cultural, and financial risks to a business. Norton Loxley can represent your business throughout the following scenarios, ensuring that the process is lead in a professional, compliant and independent manner.

Examples include:

Workplace disputes and mediation

Disciplinary or misconduct investigations

Handling employee grievances and complaints

Performance or capability concerns

Long-term or frequent absence cases

Employee relations cases are unpredictable, vary widely in complexity, and often require significant senior-level input. A straightforward absence issue may take only a few hours, while a complex disciplinary or grievance could require several days of dedicated support. Including employee relations case management within a fixed retainer would either inflate costs unnecessarily for clients who rarely need it, or risk under-resourcing critical situations when they arise.

By keeping ER case management as a separate service, we ensure fairness, transparency, and flexibility—so you only pay for what you need, when you need it.

Which industries do we work with?2025-03-20T15:58:07+00:00

Norton Loxley outsourced HR and recruitment services to a variety of industries but most clients are either service and people led businesses including; marketing and creative agencies, law firms, accountants, architects, consultancies, SaaS, technology consultancies and construction.

How to manage holiday requests in busy periods?2023-11-04T07:32:52+00:00

Managing holiday effectively can be tricky for many businesses and especially those who have seasonal peaks and troughs. It can feel dictatorial to tell your employee’s when they can and cannot take holiday and this approach can certainly have a negative effect of morale. An effective solution for managing holiday is to have a HR system which manages and maintains holiday requests across your team. Most HR systems allow blackout periods where holiday is not permitted, this approached backed up by a holiday policy which allows a set number of your team to take holiday at one time. This will encourage employees to book holiday well in advance and will allow the business to plan accordingly.

Is outsourced HR expensive?2023-11-04T07:32:09+00:00

Outsourced HR costs will vary from consultancy to consultancy but the key thing to remember is that outsourcing HR should save the key people within your organisation a lot of time and help to ensure that you are compliant as an employer, which in turn reduces the risk of employment issues escalating into a costly tribunal case. The headline cost of outsourced HR can initially seem expensive but this is easily offset by the saving of productive hours and the reduced employment risks.

How do you manage an employee who is underperforming?2023-11-04T07:31:05+00:00

Performance management is often an overlooked tool within HR but it can really benefit the overall performance of an organisation and should therefore be a priority for all managers. If you have an employee who is underperforming, it is important to follow a set process in addressing your concerns, it is important to communicate these concerns in a pre-planned meeting and give clear instructions on what success looks like.

What is the difference between a disciplinary and grievance?2023-11-04T07:30:22+00:00

A grievance is when an employee raises concerns about a business’s conduct and specific treatment that they have experienced. A disciplinary is when an employer is raising concerns about the conduct or performance of an employee. The two are very different but are managed by similar processes including an investigation, hearing and appeal.

Why is outsourced HR different to a HR Consultant?2023-11-04T07:29:30+00:00

When you outsource your HR, it is likely that you will be gaining the benefit of a readymade HR function with several professionals within that team who have experience in different areas, for example HR strategy, employee relations, learning and development, compliance and processes.

Is outsourced HR good value for money?2023-11-04T07:28:31+00:00

Whilst the hourly cost can seem a lot compared to an employed hourly rate, it is worth bearing in mind that an outsourced HR provider will only charge for the time that they are working on your business, you are not paying for unproductive hours such as tea break, lunches, holiday, sickness etc… Overall businesses gain access to expert support and advice, at the fraction of the cost of employing a permanent HR Manager.

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